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July 2005 Archives

The Million Dollar Logo

July 22, 2005

Occasionally the business press will run a story about K-Mart or Xerox paying millions of dollars to redesign their logo. Most people find these examples absurd and echo the familiar retort about abstract art: “My child could doodle the equivalent in a matter of minutes.”

Red-blooded graphic designers will jump into the fray, passionately explaining the immense skill and effort needed to “explore” thousands of possible “identity solutions” that can be embraced by the existing corporate culture.

And while they have a point, a million dollars plus for a giant red “X” or a giant “K” is still pretty steep. Personally, I think that desperate corporations like Xerox and K-Mart were willing to try anything to reinvent themselves, and a million dollar logo was akin to therapy. It had little actual marketing impact, but it made management feel like they were doing something as their corporate fortunes dwindled.

At the other end of the scale, people have been conditioned by the business press to believe that having a logo is absolutely essential. I once was meeting with a small town businessman whose company had a crude, amateurishly drawn logo. When I suggested that I could “update and refine it” he looked at me aghast and launched into a justification of consistency and brand equity that would have made any marketing MBA proud.

I think the power of corporate logos are vastly overrated. The Nike swoosh is considered successful because it is instantly identifiable worldwide. But you need to remember that Nike has spent billions and billions of dollars on marketing. It has gotten far more exposure than any other logo, partly because it receives trillions of exposures by being placed on every item of sportswear that Nike (and its imitators) produce. Can you honestly say that your company is anywhere near the situation Nike is in?

The simple fact of the matter is, that even if you were to promote your logo at every opportunity, there is little chance it will ever become as ubiquitous as Nike’s (and remember that it took almost twenty years before Nike had the guts to run an ad with no copy, only a shoe and a swoosh).

Your identity — logo, naming, and tagline — doesn’t need to be fancy or high-tech. A spinning, graduated orb isn’t going sell more products. Half the logos I see turn to mush once they’ve gone through a cycle on the fax machine or been shrunk to fit onto a website banner. I think companies would be far better off if they used simpler, more legible logos that clearly stated their business purpose. A descriptive tagline in a nicely set typeface is far more helpful to your customers than any swirling swoosh.


Mister Big

July 11, 2005

Many small business owners like the idea of making their company look bigger than it actually is. Kinko’s advertises that their color printing will make you “look like a big company.” Websites for single-person companies are often written in the third person using the regal “we.” Many small companies never acknowledge that there are individual human beings behind their enterprise.

Yet gigantic multinationals go to great lengths to bring themselves down to human scale. IBM and Microsoft feature various small business people in their ads — from bicycle companies to Franciscan monks. Exxon sends out warm, apologetic letters after an oil spill. Many large corporations use spokespeople — General Motors went so far as to reanimate a long dead car designer, Harley Earle.

Perhaps the large companies know something that the small companies haven’t yet realized — people want to deal with other human beings. Small companies should make a virtue of their smallness instead of pretending to be something that they aren’t. Astute customers are going to figure out any fakery — why risk your credibility?

As an individual, one-person company I’ve done work with many Fortune 500 corporations — IBM, Corning, Xerox, etc. Behind every one of these interactions was a one-on-one human relationship. Yet many small-businesses aspire to eliminate any trace of personality from their marketing and communications. Which is a pity, because personality is one of their most valuable assets.